Social Process in the Cloud with Facebook
Joel Garcia, TidalWave Interactive. TidalWave provides BPM infrastructure for emerging technology models based on cloud, mobile and social media. The presentation shows how TidalWave Process Manager lets organizations host business processes in the cloud seamlessly integrated with the Facebook application platform, enabling them to “do business” with fans and customers on social media network platforms. Facebook users become full participants in cloud-based consumer-oriented processes such as making a sale, collecting payment, providing customer service, eliciting feedback, and scheduling appointments. We will demonstrate our BPM development tools working together with our “TidalWave for Facebook” social media development environment working together.