Social Process in the Cloud with Facebook

Joel Garcia, TidalWave Interactive. TidalWave provides BPM infrastructure for emerging technology models based on cloud, mobile and social media. The presentation shows how TidalWave Process Manager lets organizations host business processes in the cloud seamlessly integrated with the Facebook application platform, enabling them to “do business” with fans and customers on social media network platforms. Facebook users become full participants in cloud-based consumer-oriented processes such as making a sale, collecting payment, providing customer service, eliciting feedback, and scheduling appointments. We will demonstrate our BPM development tools working together with our “TidalWave for Facebook” social media development environment working together.

Mr. Garcia manages the daily operations of the company as well as performing the Chief Technology Officer (CTO) function. Prior to TidalWave, he was Vice President of Engineering at LiveVox, a leading SaaS provider of hosted contact centers in San Francisco. In 2006, Mr. Garcia co-founded Med-Vantage in San Francisco where he served as Vice President of Engineering and IT before the company was acquired by IMS Health.