Business of BPM Program
Featured Keynote Presentations
BPM 2020: Outlook for the Next Five Years, Nathaniel Palmer, BPM.com and Bruce Silver, Bruce Silver Associates
This kick-off will present an expert-view of the BPM market landscape, projected over 2015 to 2020. Discussed will be trends both within the BPM market as well as those outside with the greatest impact, including BPM-based Application Development, the convergence of process and analytics, the “Internet of Everything” and emerging API-driven process interaction – and what these all mean for the business of BPM. This discussion will also be framed within the latest market research conducted by BPM.com and other relevant analysts.
Building a BPM Ecosystem, Miguel Valdes Faura, Bonitasoft; Scott Francis, BP-3 Global; Denis Gagne, Trisotech and Business Process Incubator
This thought leadership panel discusses the elements that define today’s BPM ecosystem, from perspectives that cut across the landscape of BPM business models. Bonitasoft is an open-source BPMS platform that relies on the open source software community as well as its own customer/partner community to contribute components used in end-to-end solutions. BP-3 Global has managed the transition from a “captive” IBM BPM partner to a supplier of tools and solutions for multiple BPMS platforms. Denis Gagne will discuss the Business Process Incubator business model and how model interchange standards and tools help Trisotech provide integrated end to end solutions for customers. We’ll hear about challenges faced and overcome, with suggestions for how the various BPM players could do possibly do things differently to advance the business for everyone. We expect some spirited Q&A with the audience.
|Miguel Valdes Faura, Bonitasoft||Scott Francis, BP-3 Global||Denis Gagne, Trisotech and Business Process Incubator|
Schrodinger’s BPM, Neil Ward-Dutton, MWD Advisors
We’re often told that “BPM is dead”; that the world has moved on. But that can’t be true; we all see (and quite possibly enable) examples every week of how BPM is delivering major benefits to organisations. Certainly BPM has been a slow-burn phenomenon rather than an overnight sensation; we all know that BPM is often about transformation, and transformation can be hard, risky and slow. What is true is that the market for BPM technologies and techniques is changing; and what organisations want and expect is changing, too. This presentation will show how the market is changing, how expectations are shifting and how new requirements are emerging that all affect how BPM technology vendors need to go to market. It’ll also explain how different trends are playing out in different geographies and different industries.
Process Innovation Demo Program
Featured Keynote Presentation
Chief Robotics Officers and BPM: Moving from Disruption to Acceleration, Remy Glaisner, Myria Research
Presented by one of the foremost thought leaders in arena business robotics, this ground-breaking session explores the emerging role of the Chief Robotics Officer (CRO) as well as how Robotics and Intelligent Operational Systems (RIOS) will transform (and accelerate) BPM in the corporate sphere. Discussion points include what is being disrupted first, where CROs are emerging the first, and specifically where robotics and intelligent automation will force a game change (in many places assumed of reach and otherwise immune).
BPM and the Internet of Everything, Harsh Jegadeesan and Benjamin Notheis, SAP
In a continuously challenging business environment, organizations are looking for technology enablers to manage the next digital business transformation, influenced by the big data phenomenon and the seemingly endless possibilities to connect the world with IoT (Internet of things) technology. We will demonstrate how SAP´s BPM offering helps to manage a big process in the context of internet of things and enable machine-to-process scenarios. We will show how this technology allows users to sense and respond situations before they become problems – manage a big process with goals, milestones and checklists and embrace a new form of intelligence in machine-to-process communication.
Events, IOT, and Intelligent Business Operations, Francois Bonnet, W4
By processing events coming from the Internet of Things (IoT), workflow solutions can make business operations more intelligent. The IoT is all about sensors producing physical world data toward systems able to consume and translate it into meaningful events. As the heart of business activity, a BPM Suite can be used to bind complex events to meaningful indicators to improve decision making. But a BPMS can also produce events that can, in turn, trigger external rules that help make business operations more intelligent, offering for example real-time KPI monitoring. Our demo will show how W4 BPMN+ is capable of expressing complex conditions to translate data coming from the IoT into meaningful KPI dashboards.
Demonstrating Measurable Intelligence in an Enterprise Process Platform, Dan Neason, Living Systems Technologies
The Living System Process Suite (LSPS) was created specifically from the concepts of intelligent, agent-based technologies. The notion of “intelligence” is now a dominating driver for BPM, as well as many associated areas. Incorporating intelligence into the software machine is echoing for business what we today experience as consumers with services such as Siri and Google, processing vast information to present coherent and relevant knowledge at the moment of demand. Yet too often the term is thrown into BPM discussions with too little substance behind it. This session leapfrogs the usual marketing hype, to instead demonstrate definitively how to leverage measurable intelligence in an enterprise process platform. Illustrated will be how and why BPM will take the leading role in realizing the value of machine intelligence in the enterprise, cutting through complexity to deliver simple, transparent, and timely decisions and informed actions.
Featured Keynote Presentation
Swarming and Goal Directed Collaborative Processes, Jim Sinur, Flueresque
The challenge for most organizations is delighting customers. It has always been the mantra, but until now division of labor gets in the way of accomplishing this complex goal. Process is at a critical inflection point and we can lead the way for organizations. Agent enabled cognitive computing combined with the IoT gives organizations a new opportunity to pull this off in new ways that cut across the artificial organizational boundaries. This session will enumerate the combination of new and traditional process related technologies that can really deliver this elusive goal by creating a generalist, assisted by knowledge focused personal assistants interacting with customers. Hear about the focused contributing technologies.
Trisotech BPM Graph – Semantic Layer for Business/IT Divide, Denis Gagne, Trisotech
The Trisotech BPM Graph creates a semantic layer that allows the mapping of the expressed desired results (Ends) of an organization and the course of actions (Means) expressed in the organization’s business processes. This semantic layer is proposed as the missing link between the Business and IT divide to ensure a better Business and IT alignment. The Trisotech BPM graph provides a global context for Process Discovery, Modeling, Analysis and Execution. This semantic layer makes use of Ontologies to enable a mapping between (sometime more loosely defined) business views and their more structured and model driven counterparts from the world of IT. The BPM Graph lays down the foundations for the future of intelligent, goal oriented, agent based or semantic BPM.
|M. Denis Gagné is an active contributor to many of the current international BPM standards. He is a member of the Workflow Management Coalition (WfMC) Steering Committee, chair of the Business Process Simulation Working Group (BPSWG), and the co-Editor of the XPDL 2.2 process definition standard. For the Object Management group (OMG), M. Gagné is the Chair of the BPMN Interchange Working Group (BPMN MIWG), and a member of the Business process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN) team. M. Gagné is the driving force behind www.BusinessProcessIncubator.com, a free online resource providing access to BPM, Change Management, Process Improvement, Lean and Six Sigma resources.|
Between Architecture and Execution: Tale of 3 Gaps, Anatoly Belaychuk and Konstantin Bredyuk, Comindware
We are going to ignite the session by outlining the existing gaps in collaborative work: architecture and execution divide, process, project and transactional work divide. The demo part will be devoted to our brand new product Comindware Process and its unique features that make it superior to many existing BPMS/iBPMS products. Namely, we will show how it supports the “Executable Architecture”. First at the design time: start from top-level process map (e.g. the corporate-wide value chain) and then decompose it to the executable level (i.e. to BPMN diagram), while preserving relations between processes and data.. Then we will switch to the users’ perspective and show how it changes the user experience: he/she doesn’t need to “start the process” which is counter-intuitive to most users. As an alternative, a user can initiate a process implicitly from a business object. Finally, we’ll show briefly the process and project work integration, mobile and social features of the Comindware Platform.
|Anatoly Belaychuk holds the position of BPM Evangelist at Comindware Inc. (www.comindware.com). He is also the president at ABPMP Russian Chapter (abpmp.org), PhD, CBPP. Anatoly has 10+ years of hands-on experience in BPM, covering all aspects of BPM discipline from process analysis and design to BPMS applications development and BPM implementation projects. He is BPM blogger (www.mainthing.ru), BPMN expert and trainer.|
|Konstantin Bredyuk holds the position of Director, Product Management at Comindware Inc. (www.comindware.com). Prior to joining Comindware Konstantin worked as a Product Manager at NetCracker Technology.|
From “Business Process Applications” to “Living Applications”: Building Sustainable Process-Based Apps, Miguel Valdés Faura, Bonitasoft
Business applications, like business processes, must evolve as business evolves, in a way that maximizes an organization’s employees’ ability to continuously deliver innovation and improve their existing business. To address the need for flexible process applications that are user-friendly and remain relevant over time, Bonitasoft has introduced the innovative concept of Living Application. The goal is to reduce the gap between processes in environments that change, and deployed applications based on those processes, by providing a set of tools that will allow developers to build sustainable applications. We will demonstrate some of the innovation in Bonita BPM 7: advanced new technology that makes Living Applications easy to build, customize, deploy, and maintain with “live” changes, improvements and updates on business logic, business data and graphical interfaces.
How to Manage Business Logic, Michael Grohs, Sapiens Decision
Sapiens DECISION is an enterprise scale platform that enables institutions to centrally author, store and manage all organizational business logic. By modernizing traditional business rules management through an emerging discipline called decision management, Sapiens DECISION is revolutionizing the way organizations are managing their businesses. The Sapiens DECISION platform bridges the gap between business and IT, so that the traditional liability associated with change is mitigated. An integrated solution designed to leverage, enhance and augment your existing technology, Sapiens DECISION drives consistency and reusability of strategically managed business rules, or decision logic. This ensures that the operational decisions that impact organizational performance are accurately and reliably adhered to – minimizing risk, rework and resource requirements. The solution is based upon the principles of The Decision Model, a proven and widely adopted decision management methodology.
Business Decision Management, Gero Decker, Signavio
This demo shows a sneak preview of Signavio’s new product for Business Decision Management. It includes DMN 1.0 support, all the way from business-oriented modeling over verification to implementation, integrating nicely with Signavio’s collaborative process modeling environment.
|Gero Decker is founder and CEO of Signavio, a BPM software vendor specializing in business process modeling and analysis. Gero holds a MSc degree in Software Engineering and a PhD in Business Process Management from Hasso-Plattner-Institute, Germany.|
Integrating Mobile Capture and Mobile Signature for Better Multichannel Customer Engagement Processes, John Reynolds, Kofax
Customer facing interactions with your Business Processes are messy to implement. Information that is crucial to the execution of your processes may be entered via electronic forms, or written on paper forms, or it may be scribbled on a napkin. Your “customer” providing information could be legitimate or they could be a fraud. Without a simple way to accept information from a variety of sources, and to be able to verify the legitimacy of those sources and the accuracy of the data, your company will struggle to automate your most important processes. Kofax seamlessly integrates its SignDoc signature verification, fraud prevention and electronic signature software into multichannel business processes that also capture documents and information to deliver fully digital, streamlined and secure customer engagement. E-signatures and multichannel document capture remove the last barrier between hybrid paper-to-digital workflows and an all-electronic business process, dramatically transforming the efficiency, security and competitiveness of any transaction that requires any type of contract. Consider a loan application. Now customers can hover their smartphone over a driver license, utility bill or W2 form … and the system accurately extracts all relevant information. It then intelligently integrates to other supporting systems to gather more complete information (e.g., income verification), request corrections and signatures in real-time from the end customer if necessary and, ultimately, complete an application. This process, which historically took days or weeks to complete, is now done in minutes.
Mobile Case Management and Capture in Insurance, Mike Marin and Ian Story, IBM
Insurance claim processing requires highly skilled knowledge workers using unstructured content (documents, pictures, video, etc.) in a highly collaborative environment, making it a great Case Management use case. You will see a live demonstration of IBM’s state of the art mobile case management and capture platforms being used to solve an insurance claims scenario.
Process Discovery and Analytics in Healthcare Systems, Robert Shapiro, Process Analytica
Advances in computational science afford an opportunity to significantly improve the effectiveness of process improvement in healthcare systems. Relevant technologies include process mining/discovery, formal modeling languages, simulation and specific analytic and optimization methods. These new capabilities address two key process improvement challenges: accurately understanding the current state of affairs and designing optimal solutions. Capturing the current “as is” process is an important, albeit costly, time consuming and notoriously error-prone task – so error prone that many projects are inclined to skip the activity altogether. Process mining overcomes these difficulties by automatically capturing actual events from information system logs and synthesizing them into formal process models with execution statistics based on historical information. New tools now available offer these advances. We will illustrate some of the new technology with a tool which assembles these capabilities into an integrated application. It is designed to complement most process improvement approaches and most of the software tools that support them.
Towards Zero Coding, Tim Stephenson, Omny.link
Sleep at Night Again: Automated Code Analysis, Scott Francis and Ivan Kornienko, BP-3 Global
BPM platforms, such as IBM BPM, have the benefit of being able to export all UIs, process models, integrations, and every other piece of code that makes up the solution as a single file. This one file represents both the value to be gained from using BPM as well as the technical debt an organization takes on by turning it on for it’s business users. We have spent the last 3 years collecting and curating best practices and anti patterns from dozens of our consultants and hundreds of solutions they’ve been exposed to over the years. This exercise has lead us to define what we are calling Neches Rules. If not followed, each of these rules represents an adverse effect to a solutions performance or maintainability. Using a proprietary algorithm, we apply these rules to a BPM solution export file and generate a provide the user with a list issues at specific locations in their solution code and suggestions on how to fix them. This session will cover our rule set, the automated solution analysis process, and a live demo of our solution analysis tool, Neches.
Companies are increasingly looking to the cloud for platform and application services. They can focus on core business functionality while getting fast provisioning, elastic scalability, and platform functionality from the cloud service. Come to this session to learn more about Oracle’s business process management capabilities in the public cloud. The presentation discusses how this cloud service can assist companies in their journey to the cloud by enabling rapid development of smart, tailored-to-fit, and highly flexible process applications that integrate and extend other services and applications in Oracle Cloud or on-premises.
BPM, say Hello to Watson. A New Era of Cognitive Work – Here Today, Chris Vavra, IBM
IBM Watson represents a first step into cognitive systems, a new era of computing. It uses programmatic computing together with three additional capabilities that make Watson truly unique: natural language processing, hypothesis generation and evaluation, and dynamic learning. The combination of these capabilities delivers the power to unlock the world of unstructured data, enabling a new partnership between people and computers that enhances and scales human expertise. Used in the context of BPM solutions, Watson can elevate knowledge worker empowerment to another level. Watson can serve as an expert advisor to users, enabling organizations to more fully understand and use the data that surrounds them, and use that data to make better decisions. Join us to explore the possibilities of cognitive work, where we will combine IBM BPM case management capabilities together with IBM Watson Developer Cloud in a employee recruiting scenario.
Managing Unstructured Processes with AdHoc BPM Framework, Filipe Pereira, Safira
Most BPMS solutions are mostly focused on business processes with a very structured and defined workflow. But when the workflow is unknown and impossible to structure, we have to give business users the flexibility to create simple processes that fit to their specific needs. The Ad-Hoc BPM Framework, an add-on to IBM BPM, consists of a tool that enables business users to configure, deploy, and run unstructured processes in a matter of minutes. In this session we will present the tool and show how quickly one can configure and deploy unstructured processes. We also intend to present how one can use it to discover and analyse processes for future improvement and re-design.
Tools for Flexibility in Collaborative Processes, Rafael Fazzi Bortolini and Leonardo Luzzatto, Cryo Technologies
Brazil’s many laws and regulations make public sector processes very complex and rigid. For instance, a purchasing process usually has an average of a hundred tasks and takes from six to twelve months to complete. We have developed solutions to deal with such complex collaborative processes, featuring Ad-hoc task execution, return to a previous task, forwarding a task for an opinion, digital signing, and real-time decision support. The processes become more collaborative, less rigid, less bureaucratic, less complex, simpler to model by business analysts and simpler to understand.
CMMN and BPMN Combined, Jakob Freund, camunda
CMMN is OMGs standard for Case Management. However in most situations, a concrete application consists of both structured flows and cases. This is why we think BPMN and CMMN should be combined. While this is currently not the case in terms of specifications, we decided to implement the CMMN standard as part of our existing BPMN execution platform, and provide a common API in order to create the according applications. Camunda is a mature and powerful BPM platform already. It’s open source, so anyone can use it for free and extend it with their own contributions. Since it’s lightweight and developer-friendly, it’s the perfect solution for typical developers. With CMMN added to the stack, it’s easier for developers to create powerful applications that cover both workflow and cases, which is of course also helpful for end users.
Using Agents to Coordinate Patient Care across Independent Specialists, Keith Swenson, Fujitsu
In an increasingly connected world, we can no longer think exclusively about processes as being defined within a single organization, nor even by a single organization to reach other to others. Following a theme we have been building on, we consider that active agents to be the glue binds organizations together into coordinated processes. In this talk Keith with present a demo of capabilities developed by the Intelligent Systems Research Group at the University of Granada to automatically generate processes from a collection of heuristics and take it one step further: different specialists maintain their own collections of rules, each specialist uses those rules to generate part of a patient’s treatment plan. imagine a patient who shows up at a physician office, and is diagnosed with two different diseases at the same time. The physician refers the patient to two different specialists who create treatment plans on the fly, incorporating the specifics details of the patient, and the specific details of their treatment style. The plans are combined into a single treatment plan, which can be reviewed by the originating physician. All three can be involved in tracking progress.